Refund policy

Bob- B- Que Online products are returnable if you discover any of the following conditions during delivery: 1. Physical Damage
2. Defective
3. Incorrect product received
4. Broken Seal
The following justifies why products cannot be returned:
1. Items that have already been used or installed, excluding installations of big appliances by brand-authorized professionals.
2. The product would not be eligible for (in case of damaged/faulty etc.) if it was moved from the delivery address for installation/demonstration by you.
3. Items having tampered-with or missing serial or IMEI numbers.
4. You can take your phone to a brand service centre to get it checked if the product exhibits heating or lagging issues.
5. Subjective factors, such as performance that falls short of expectations, colour shade differences, etc., will not be considered as reasons for returns.
6. Packaging scuffs that do not affect the functionality of the goods are not eligible for return.
7. If the primary package for major appliances is discovered to be open before installation, the product is no longer returnable.
8. If the window replacement request is made outside.
9. If a defective product is not accompanied by a Job sheet from an authorised service centre.
10. If a brand authorised service centre does not offer a DOA certificate for products that are dead on arrival.
11. Items you decide you no longer need or alter your mind about

 After the goods has passed the Quality Check and been properly returned, we will complete the refund within 48 hours.  The money from the refund will be credited to your bank account in 3 to 4 working days.  For some public sector banks, it may require up to 10-15 working days.  If you made your purchase with a credit/debit card or through net banking, the refund will be applied to the same account that you used to make the initial purchase.  A refund will be started using the original payment method used to complete the order.